Frequently Asked Questions

Q. What is content management software (CMS)?

A. Content management software allows a user to update content, images, events, and other related items without compromising the site structure. The site is accessed via user name and password through the internet.

Q. How much space do you allocate for websites?

A. Each site we design is given 200 megabytes of storage. This is generally more than enough to accommodate complex websites.

Q. Do I have to know HTML code or have programs like Front page or Dreamweaver to edit my site?

A. No. Our websites allow you to edit via the internet using familiar tools similar to Microsoft Word and similar products.

Q. What constitutes a page?

A. We designate any content linked to the main menu of a site (i.e., home, about us, staff) as a page. Those pages can contain sub pages that you can add yourself as a user that will not apply toward your page allotment. The Contact Us and Basic Event Calendar page are included in all of our packages and does not count toward your web page allotment.

Q. How can you afford to develop websites for so much less than other companies?

A. Several reasons. As producers of the Christian Family Expo and publishers of ETC Magazine, we have several web related services built into our organization, such as server space, graphic designers, editors, and technicians. This allows us to offer websites and web design for substantially less money than other organizations.

Q. How long does it take to get my website completed?

A. Generally we can have your website fully functional in three weeks. Your site cannot be started, however, without the transfer of or registration of a domain name on our server.

Q. What do I need to provide GAP Tech Solutions?

A. We will need you to provide content in the form of contact information, staff information, welcome message, mission statement, etc. We will also need any logos, photos, banners or other images that you would like included on your site. We can also create images for you. Just ask your sales representative for details.

Q. Will I have someone I can talk to during the design process?

A. Yes, you will have a designated technical contact and service contact that will be able to answer your questions regarding your site. These contacts will be given to you once your contract is complete.

Q. What kind of ongoing support do you provide?

A. We provide complete support for the length of your contract. If you need assistance with any aspect of your site we are a call, or email away.

Q. What if I do want to change my template or basic site structure?

A. You are allowed one cosmetic update per year. Beyond that we would need to negotiate a price dependant upon the amount of changes you would desire.

Q. I am already hosting my site with another company but would like to have GAP Tech Solutions host it instead, is that possible?

A. No, we are not a web hosting company. Due to that reason we will only host websites that we design.

Q. I’m already paying for web hosting for another company; can a GAP Technology Solutions site be hosted on another server?

A. No, the nature of our content management software requires that a server contain certain compatible scripts. Additionally, the construction of our sites requires FTP access and various adjustments in bandwidth. For these reasons we require GTS sites to be hosted on our server only.

Q. How can you provide such inexpensive hosting?

A. Contrary to popular belief, bandwidth is not terribly expensive. Many companies increase the cost in order to make more profit. Because we deal primarily with churches, ministries, and small businesses, we keep our costs at a minimum.

Q. How many email accounts will I receive?

A. Our most popular packages includes up to 4 email addresses. These are POP3 mail accounts, compatible with Outlook and Outlook Express and can also be accessed via the internet.

Q. Is your server reliable?

A. We offer a 99.5% uptime guarantee. If there is a period where the server is down for maintenance you will be notified and this work is generally done during non business hours.